The Secret Benefit Of Search Engine Optimisation: Increased Usability

A higher search ranking is what many website owners dream of. What they don’t realise is that by optimising their site for the search engines, if done correctly, they can also optimise it for their site visitors.

Ultimately this means more people finding your website and increased sales and lead generation. But are search engine optimisation and usability compatible? Aren’t there trade-offs that need to be made between giving search engines what they want and giving people what they want? Read on and find out (although I’m sure you can guess the answer!)…

1. Keyword research carried out

Before you even begin building your website, you should carry out keyword research to identify which keyword phrases your site should target. Using publicly available tools such as Wordtracker (http://www.wordtracker.com), you can discover which keywords are searched for the most frequently and then specifically target those phrases.

Doing keyword research is also crucial for your site’s usability. By using the same keywords in your website that web users are searching for in search engines, you’ll literally be speaking the same language as your site visitors.

For example, you might decide to target the phrase, “sell toys”, as your website does in fact sell toys. Keyword research would undoubtedly show you that web users are actually searching for, “buy toys” (think about it – have you ever searched using the word, “sell”, when you want to buy something?). By placing the phrase, “buy toys” on to the pages on your website, you’ll be using the same words as your site visitors and they’ll be able to find what they’re looking for more easily.

2. 200 word minimum per page

Quite simply, search engines love content – the more content there is on a page the easier it is for search engines to work out what the page is actually about. Search engines may struggle to work out the point of a web page with less than 200 words, ultimately penalising that page in the search rankings.

In terms of usability, it’s also good to avoid pages with very little content. A page with less than 200 words is unlikely to contain a large amount of information, so site visitors will undoubtedly need to click elsewhere to find more detailed information. Don’t be afraid to put a reasonably large amount of information on to a page. Web users generally don’t mind scrolling down anymore, and provided the page provides mechanisms to aid scanning (such as employing sub-headings – see point 6 below) it shouldn’t be too difficult for site visitors to locate the information that they’re after.

3. 100kb maximum HMTL size

If 200 words is the minimum page content size, then 100kb is the maximum, at least in terms of HMTL file size. Anything more than this and search engines may give up on the page as it’s simply too big for them.

A 100kb HMTL file will take 20 seconds to download on a 56k dial up modem, used by three in four UK web users as of March 2004 (source: http://www.statistics.gov.uk/pdfdir/intc0504.pdf). Add on the time it takes for all the other parts of the page to download, such as images and JavaScript files, and you’re looking at a highly un-user-friendly download time!

4. CSS used for layout

The website of Juicy Studios (http://www.juicystudio.com) saw a six-fold increase in site visitors after switching from a table-based layout to a CSS layout. Search prefer CSS-based sites and are likely to score them higher in the search rankings because:

- The code is cleaner and therefore more accessible to search engines

- Important content can be placed at the top of the HTML document

- There is a greater density of content compared to coding

Using CSS for layout is also highly advantageous for usability, as it leads to significantly faster download times.

5. Meaningful page title

If you know anything about search engine optimisation you’ll know that search engines place more importance on the page title than any other attribute on the page. If the title adequately describes the content of that page then search engines will be able to more accurately guess what that page is about.

A meaningful page title also helps site visitors work out where they are, both within the site and the web as a whole. The page title is the first thing that loads up, often quite a few seconds before the content, so a descriptive, keyword-rich page title can be a real aid to help users orientate themselves.

6. Headings and sub-headings used

Search engines assume that the text contained in heading tags is more important than the rest of the document text, as headings (in theory at least) summarise the content immediately below them.

Headings are also incredibly useful for your human site visitors, as they greatly aid scanning. Generally speaking, we don’t read on the web, we scan, looking for the information that we’re after. By breaking up page sections with sub-headings that effectively describe the content beneath them, scanning becomes significantly easier.

Do be sure not to abuse heading tags though. The more text you have contained in heading tags within the page, the less importance search engines assign to them.

7. Opening paragraph describes page content

We’ve already established that search engines love content, but they especially love the first 25 words or so on each page. By providing an opening paragraph that adequately describes the content of the rest of the page (or the site if it’s the homepage), you should be able to include your important keyword phrases in this crucial area.

As web users, whenever we arrive at a web page the first thing we need to know is whether this page has the information that we’re after. A great way to find this out is to scan through the first paragraph, which, if it sufficiently describes the page content, should help us out.

8. Descriptive link text

Search engines place a lot of importance on link text. They assume that link text will be descriptive of its destination and as such examine link text for all links pointing to any page. If all the links pointing to a page about widgets say ‘click here’, search engines can’t gain any information about that page without visiting it. If on the other hand, all the links say, ‘widgets’ then search engines can easily guess what that page is about.

One of the best examples of this in action is for the search term, ‘miserable failure’. So many people have linked to George Bush’s bio using this phrase as the link text, that now when miserable failure is searched for in Google, George Bush’s bio appears top of the search rankings!

As web users, we don’t generally read web pages word-for-word – we scan them looking for the information that we’re after. When you scan through text you can’t take any meaning from the word ‘click here’. Link text that effectively describes its destination is far easier to scan and you can understand the destination of the link without having to read its surrounding words.

9. Frames avoided

Frames are quite an old-school technique, and although aren’t as commonplace as they once were, do still rear up their ugly head from time to time. Using frames is one of the worst possible things you could do for your search engine ranking, as most search engines can’t follow links between frames.

Even if a search engine does index your pages and web users find you through a search engine, they’ll be taken to one of the pages within the frame. This page will probably be a content page with no navigation (navigation is normally contained in a separate frame) and therefore no way to navigate to any other page on the site!

Frames are also disadvantageous for usability as they can cause problems with the back button, printing, history and bookmarking. Put simply, say no to frames!

10. Quality content provided

This may seem like a strange characteristic of a search engine optimised website, but it’s actually crucial. Search engines, in addition to looking at page content, look at the number of links pointing in to web pages. The more inbound links a website has, all other things being equal, the higher in the search rankings it will appear.

By providing creative, unique and regularly updated content on your website, webmasters will want to link to you as doing so will add value to their site visitors. You will also be adding value to your site visitors.

Conclusion

Optimising your website for both search engines and people needn’t be a trade-off. With this much overlap between the two areas, you should easily be able to have a website that web users can find in the search engines, and when they do find it, they can find what they’re looking for quickly and efficiently.

This article was written by Trenton Moss. He’s crazy about web usability and accessibility – so crazy that he went and started his own web usability and accessibility consultancy ( Webcredible – http://www.webcredible.co.uk ) to help make the Internet a better place for everyone.

January 3rd, 2009

Outsourcing Is Picking Pace

BPO or Business Process Outsourcing is a very common and mushrooming phenomenon these days. BPO can be defined as the accomplishment of a business task from some outside agency. For instance a company can ask or hire an external agency to maintain its old records and accounts. The phenomenon of outsourcing was not so well established before a decade. Initially some of the relatively small and low grade jobs like old storage record of the company were outsourced in United States. Gradually with the budding success and confidence, valuable and crucial jobs like payroll accounting, human resource tasks – recruitment, training and development of employees joined the fray.

Outsourced jobs most often involve the ones, which need to be performed on a regular or daily basis. The companies now no more perform such tasks which they used to perform themselves. Like hiring of a consultant company for training of new employees, getting advertisements made from an advertising firm across the seas.

Outsourcing has many benefits. It allows a company to identify and focus on its core competencies. The company can outsource every other task that can be taken up by outside agencies and that requires significant time and energy (like training of new employees, making recruitments, marketing and manufacturing of products etc.). This lends the opportunity to the company to fully concentrate on its core competency.

Along with this the low cost factor is equally important. The companies in US and Europe by outsourcing their jobs in countries like India, Japan and China accrue huge profits in terms of cost saving. Such savings in cost are in the form of cheap and skilled labor, manufacturing or production of the goods etc. This in turn is a result of variation in salary structure across the globe.

Outsourcing proves quite worthwhile and beneficial during the period of slump in a country’s economy. When profits are under threat and it becomes imperative to reduce the costs, outsourcing is perhaps the best way to mutilate the costs without compromising on the good quality of work. Besides this BPO also liberates big companies of labor oriented problems or issues, thereby enabling them to be more focused and streamlined to enhance their work.

There are various sectors in which outsourcing is holding grips. These are Financial sector, IT, Telecommunications, Advertising, Courier Services and Customer Support Services. A case in point can be Spectra mind that undertakes many of the crucial tasks (insurance, telecom etc.) for clients in US and Europe.

But the outsourcing process is not acceptable to everyone due to its complementary disadvantages. People often believe that outsourcing leads to drainage of jobs. It is believed to create an acute unemployment for the qualified professionals of that very nation. Moreover there the threat of delayed work failing to meet the deadlines and targets and most importantly that of leakage of confidential information is always lurking in overseas outsourcing. The companies also do not get to confront or communicate directly with their key clients which makes them all the more dependent on their offshore agencies.

Like every other phenomenon, outsourcing in business too has tail of ethics attached to it. However, the truth is that it is one of the best ways for a company to expand, enhance its growth and minimize the costs. But a company should not be just enchanted by the merits of outsourcing but should also be considerate of its pitfalls.

Mansi gupta writes about Outsourcing topics.

January 3rd, 2009